Office Manager
Full time, year-round, hourly, non-exempt

SUMMARY

Berkshire Botanical Garden (BBG) is a membership-supported horticultural and educational organization encompassing over 24 acres of formal and natural gardens in Stockbridge, Mass. Its mission is to “provide information, education and inspiration concerning the science, art and joy of gardening and its role in preserving the environment.” The Garden is in the process of implementing an ambitious multi-phase master site plan, and has also launched an ongoing strategic plan to grow our audience, expand our gardens, plan for sustainable growth, and invest in the diversity and accessibility of our organization. BBG has about 20 full-time, year-round employees, and up to 30 employees total during our open season. We are seeking an organized, outgoing Office Manager to oversee office operations and provide timely administrative support to BBG staff. The Office Manager will report to the Director of Operations.

RESPONSIBILITIES

The Office Manager will be a key member of the main office, working closely with all staff, frequently interacting with members of the public, and representing BBG to partner organizations and business vendors.

The Office Manager will ensure that office operations run smoothly and efficiently, handling a busy workload of phone calls, emails, inquiries, visitor requests, and administrative support. Core responsibilities of the Office Manager include managing the main office including supply inventory, filing systems, and office technology such as phones, printers, and other equipment. The successful candidate will also be responsible for assisting with managing employee records, producing daily reports, and taking on special projects as needed.

The Office Manager will be tasked with maintaining high standards for the visitor experience as well as identifying improvements to BBG’s internal office procedures. They will participate in staff meetings and support planning committees for seasonal events as needed. 

The Office Manager will be asked to work a 40 hour weekly schedule, Monday to Friday, 9 a.m. to 5 p.m., in the BBG office. Some evening, weekend and holiday work will be required to help support BBG’s busy year-round calendar of programs and community events. 

QUALIFICATIONS

• 3-5 years of office operations, administrative assistant, executive assistant, or receptionist experience.
• A customer service orientation prioritizing the needs and experiences of members and visitors.
• Strong organizational and problem-solving skills, ability to prioritize, a collaborative work approach, professionalism, and high attention to detail.
• An energetic team player who communicates effectively with staff, board, volunteers, visitors, members, and the general public.
• A commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Prior experience working at public institutions, non-profits, or other mission-driven organizations is preferred.
• Adept with common productivity software such as Microsoft Office and Google Suite. Familiarity with Square or similar POS systems, as well as Salesforce or other CRM database applications.

WORK ENVIRONMENT

BBG provides a beautiful and stimulating work environment, with each season highlighting its signature character and charm. The staff of 18-30 (depending on the season) works in various shared office spaces as well as on the grounds and shares a common interest in the environment and the visitor/student experience. BBG values a diverse, equitable, and inclusive environment for our visitors and our employees and we provide equal employment opportunities for all applicants and employees. BBG is in the early stages of an ambitious master plan that will enhance accessibility and ultimately include a new visitor center and expanded formal and natural gardens.  

SALARY AND BENEFITS

The hourly wage for this position is $20-24 per hour depending on experience, and includes a full benefits package, including a health care reimbursement plan and generous paid time off. BBG encourages professional development and will help defray costs for all staff to attend conferences and workshops throughout the year. Free enrollment in BBG adult community classes and workshops is offered for programs when space is available.

TO APPLY

Please submit a cover letter and resume to rrichardson@berkshirebotanical.org. Applications will be accepted until the position is filled.

The Garden always welcomes volunteers in a number of capacities. Learn more about our volunteer opportunities.

Berkshire Botanical Garden is an equal opportunity employer and is committed to maintaining a work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state, or local laws.